Standard Returns

With the exception of the items listed in the “Final Sale & Nonreturnable Items” section below, unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 30 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred. To start the return process, fill out this form.

Refund Processing Time

For eligible returns, refunds are typically processed within 5 business days after approval.

All returned items must be new, unused, and in the original packaging.

Other Types of Returns

Please note that “special order items” like custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization. Please contact us at +13074394954 or support@sahfarmranch.com, or via Live Chat.

Final Sale & Nonreturnable Items

• Used equipment and supplies.
• Special order items (these are marked on our product pages).
• Closeout items.
• Perishable or consumable items—such as livestock feed, supplements, and similar products.
• Products sold in aerosol cans.
• Products that contain flammable liquid.
• Hazmat products.
• Furniture.
• Items shipped to U.S. territories and areas outside the United States.
• Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all U.S. territories.

Fees

Restocking Fees: There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 30 percent restocking fee for all items returned.

Additional Restocking Fees

There will be an additional 3.5% credit card processing fee. In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with “Free Shipping” are only free when shipping from SAH Farm Ranch or manufacturer’s warehouse to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Order Cancellation

• Open Order: If your order is still in hold or processing in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
• Special order items (these are marked on our product pages, or will be informed to you after you place your order)
• Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any additional fess associated with the return.
• Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.

Parts Policy

Thank you in advance for your part request. Before you submit your inquiry, please be aware of the following:

• Parts and specially ordered items cannot be returned.
• We do not issue refunds for any parts ordered.
• Depending on availability, parts may have an extended lead time that exceeds 14 business days.

In order to keep our prices as low as possible, we pass along the manufacturers’ terms and conditions, including any shipping costs to customers for parts orders.

Furniture Policy

Before placing a furniture order with Us, please contact us and ask for the details.

We do not accept returns or exchanges for ANY furniture order, for ANY reason.

Restaurant furniture manufacturers customize each piece to your specifications – colors, materials, size, etc. If you are trying to match existing colors or finish material, we strongly suggest that you request a sample before placing your order as computer screen displays vary and can distort the actual color of items.

Once an order is placed with the manufacturer, you are liable for the expense of the furniture, any accessories, shipping, and other costs as indicated on your quote. In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions, including any shipping costs, to customers for special order items.

Please contact us before placing the order for quotes and other details. We will not be able to process your furniture order until we receive your communication.

International Orders

International Returns

Please contact our customer care team to discuss any return from outside of the United States.